phone0411 861 269
$9.85 flat-rate shipping (for under 3kg)*
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FREQUENTLY ASKED QUESTIONS (FAQS)

At Eternal Source, customer service is extremely important to us!

Our FAQ section will hopefully help to answer some of your questions, but if you can't find your answer in the section below then why not give us a ring on 0411 861 269 or alternatively via email on: info@eternalsource.com.au.

Is your website secure?
Yes - our website is fully secure (see our latest security seal provided by Eway below). When purchasing from Eternal Source your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break.
How long will it take for you to ship my order to me in Australia?
Where possible, all orders for delivery in Australia (excluding the Aerobin 400 & Aerobin 200) are dispatched within 1 business day from receipt of payment. If dispatch cannot be completed within this time frame, customers will be notified accordingly.
How long will it take for you to ship my order to me overseas?
All international orders will be dispatched within 3-4 days of receipt of payment and confirmation of identity check. International Customers will be notified of the estimated shipping time by a member of our customer service team within 3-4 days of placing their order.
What shipping method will be used for my order?
At Eternal Source we ship our customers parcels using either Fastway Couriers or Australia Post. The only exception, is the Aerobin Compost Bins - due to their weight and bulkiness they are always delivered via special courier.
How can I track my order?
Where possible, we always send parcels with trackability as this enables both us and our customers to easily track the status of their parcels. You will normally receive your tracking number in your shipping confirmation email, but if not please don't hesitate to contact us on 0411 861 269 or alternatively via email on: info@eternalsource.com.au.
How do I know what my shipping charge will be?
At Eternal Source, our fantastic website automatically calculates your shipping rates based on the total cubic weight of the items you have selected in your shopping cart and your shipping location. You can also get a shipping quote before proceeding to Checkout by entering your State and Postcode in the Estimate Shipping section on the Shopping Cart page.
Do you ship to me?
For Australian orders, Eternal Source ships products to every domestic location in Australia that is currently serviced by Australia Post.The only exception is for delivery of the Aerobin Compost Bins - due to their weight and bulkiness delivery is unavailable at a reasonable price to some remote regional areas. Please contact us on 0411 861 269 to discuss further. For international shipments, we ship products to every international location currently serviced by Australia Post.
What payment methods do you accept?
At Eternal Souce we have a fantastic range of payment methods for you to choose from, including payment via Paypal, Visa and Mastercard.


 

Will you share my personal details with anyone else?
Eternal Source is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured and confidential. We do not pass on / sell / swap any of your personal details with anyone. We use this information to identify your orders, provide you with our weekly newsletter (if applicable), personalise your shopping experience with us and to provide you with fantastic customer service!
I need to return my product, how can I do that?
Please read our full Returns & Exchanges policy to ascertain whether you can / how to return your product to us. Alternatively please feel free to call us on 0411 861 269 or alternatively via email on: info@eternalsource.com.au