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Returns & Exchanges

Our returns and exchanges policy is listed below. Please read this carefully before purchasing from Eternal Source Pty Ltd.

Returning Product for Service or Replacement:

* A Return Authorisation (RA) number must be obtained from our customer service department before any goods are returned. Please contact us on info@eternalsource.com.au for further information. 
* The RA number must be clearly written on the shipping label and a copy of the original invoice must be supplied when ever possible. Please contact us on info@eternalsource.com.au for further information.
* All costs incurred in returning the product to us for repair, replacement or credit are your responsibility.
* Warranty on all equipment will be the manufacturers warranty and at the manufacturers discretion.
* It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.
* You must not write on or attach labels to the product being returned.
* We accept no responsibility for goods lost in transit. It is your responsibility to insure them.
* We will not accept goods sent to us as receiver pays or without a clearly marked RA number.
* If an RA number can't be identified, Eternal Source Pty Ltd will be unable to accept delivery of the returned goods.
* An RA number does not guarantee credit, repair or replacement. It is simply an authorisation to return goods to us.

Returning a Product for Credit

* A Return Authorization (RA) number must be obtained from our customer service department before any goods are returned. Please contact us on 0411 861 269 or on info@eternalsource.com.au for further information.
* Products are non-refundable once opened.
* Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis.
* We do not refund or credit for incorrect choice.
* Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid.
* No goods will be accepted for refund or credit after 7 days from the date of invoice.

General Conditions

RA's are valid for 7 days only, any item sent after the seven days will not be accepted by our returns department.

We reserve the right to refuse any returns that: * are incomplete or missing parts;
* are not returned in their original packaging;
* show signs of physical damage to the product or its packaging;
* do not include a valid Return Authorisation Number on the shipping label; and
* have an expired Return Authorisation Number.

If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:
* refuse to accept delivery of the product;
* direct the courier to "Return Goods to Sender"; and
* notify our Customer Service staff immediately.
Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.